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Shipping and Returns

This page summarizes our shipping and returns terms. The full terms governing your purchase are set out in our General Terms and Conditions of Sale, which shall prevail in the event of any discrepancy.

How much does it cost and how long does it take?

Destination Estimated delivery time Shipping costs
Mainland Spain 48–72 hours €5.50 · Free on orders over €50
Balearic Islands 72 hours (estimated) €12.00 · Free on orders over €90
Mainland Portugal 72 hours (estimated) €12.00 · Free on orders over €90
Made-to-order production Subject to prior consultation According to destination, based on the rates in this table

Delivery times are calculated from the date the order leaves our warehouse and are stated in business days. Saturdays, Sundays, and public holidays are not included.

When will your order be shipped?

Orders confirmed and paid before 12:00 noon (mainland Spain time) on a business day are handed over to GLS that same day. Orders placed after that time, on weekends, or on public holidays are shipped on the next business day.

If payment is made by bank transfer, the delivery timeframe starts once we confirm receipt of the payment.

If any item is unavailable, we will notify you within a maximum of 48 business hours and give you the option to wait for it to be restocked, replace it with an equivalent item, or cancel the order for a full refund.

How is your order delivered?

We ship with GLS to the address you provide. We do not deliver to P.O. boxes.

Please check the condition of the package in the presence of the courier. If you notice any damage, make a note of it on the delivery note and email us at pedidos@bulltac.es within 24 hours.

If, after two delivery attempts, we are unable to deliver your order for reasons beyond our control and the package is returned to us, we may charge you the return shipping costs and the cost of reshipping the order.

If you wish to return your order: right of withdrawal

You have 14 calendar days from the date you receive your order to return it without giving any reason. Email us at pedidos@bulltac.es, stating your order number and the items you wish to return.

  • You then have a further 14 calendar days from the date you notify us of your decision to return the product to us.
  • Return shipping costs are your responsibility.
  • We will refund the amount paid, including standard shipping costs, within a maximum of 14 calendar days, using the same payment method you used for the purchase.
  • We may withhold the refund until we receive the product or until you provide proof that you have sent it back.
  • The product must be returned unused and in perfect condition. You are only responsible for any loss in value resulting from handling the product beyond what is necessary to establish its nature, characteristics, and functioning.

The right of withdrawal does not apply to made-to-order or customized products, as they are manufactured specifically for you.

If you wish to exchange an item: size, color, or model exchanges

In addition to your right of withdrawal, we accept exchanges within 14 days of delivery, provided that the product is unused, in perfect condition, and returned with its original packaging and labels.

  • Please request the exchange in advance by emailing pedidos@bulltac.es, stating your order number and the reason for the exchange.
  • The first exchange for each order is free of charge: we arrange collection from your address with GLS and cover both the collection and reshipping costs.
  • From the second exchange onwards for the same order, you will be responsible for both the collection and reshipping costs.
  • If the new product costs more, you will need to pay the difference; if it costs less, we will refund the difference.
  • Made-to-order products cannot be exchanged.

If the product is defective

You have a three-year legal warranty from the date of delivery. If the product is not in conformity, email us at pedidos@bulltac.es with your order number or invoice and a description of the defect. We will let you know how to send it back to us, and we will cover the shipping costs under the warranty.

The warranty does not cover normal wear and tear from use, overloading, use contrary to the instructions, unauthorized repairs or modifications, or failure to follow the washing and maintenance instructions.

Cancel an order

You can cancel or modify your order as long as it has not yet been shipped by emailing pedidos@bulltac.es. Once it has been shipped, it will be handled as a withdrawal or return.

Questions

Email us at pedidos@bulltac.es from Monday to Friday, 9:00 a.m. to 2:00 p.m. We respond to all complaints within a maximum of one month.